Administrative Support in Clinical Settings

Durée

240 heures · 1 mois

Diplôme

AEP

Unités

16

Code

4760

Offert à

2 endroits

Ce que tu vas apprendre

The Administrative Support in Clinical Settings program of study prepares students for the duties of administrative support clerk in clinical settings. Administrative support clerks in clinical settings must perform a variety of administrative tasks, such as: welcoming users, providing and checking information, responding to information requests, managing files and user records, and placing orders and service requests. To carry out their tasks, administrative support clerks in clinical settings must communicate using medical terminology and make use of information technologies. Administrative support clerks in clinical settings work in hospital centres (CH), residential and long-term care centres (CHSLD), local community service centres (CLSC), child and youth protection centres (CPEJ), clinics, and any other public or private health and social services institutions in the following sectors: youth, mental health and addiction, care and support for seniors, and the hospital system. Administrative support clerks act as conduits of information and, as such, assume a significant part of the administrative tasks inherent to the clinical interventions that health and social services professionals must perform. Fonction de travail Administrative Support Clerk in Clinical Settings

Le métier, en bref

Les commis de support administratif répondent aux appels, traitent le courrier et gèrent les dossiers des usagers. Ils informent la clientèle, traitent les plaintes et rédigent des textes dans le respect de la terminologie médicale selon des directives et des procédures établies. C’est un emploi routinier, mais gratifiant qui nécessite de l’honnêteté, de la discrétion et de la méthode. Il convient aux personnes qui ont de la facilité à communiquer avec le public et qui aiment le secteur de la santé.

Ce que ça te prend pour entrer

A person who meets the following conditions is eligible for admission to a program of study leading to an STC: 1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics; or Has obtained an Attestation of Equivalence of Secondary Studies (AESS); or Has successfully completed the General Development Test (GDT) with or without specific prerequisites. 2. Has interrupted their full-time studies for at least 12 months; or Is 18 years old when entering training; or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent; or Meets the eligibility conditions of Emploi-Québec’s workforce training measure. (This STC is eligible for the TCST-STC bridge) Admission requirements for the TCST-STC bridge The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge: - Hold a TCST; AND - Be at least 16 years old on September 30 of the school year in which you start vocational training; AND - Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.