Customer service

Durée

540 heures · 9 mois

Diplôme

AEP

Unités

36

Code

4713

Offert à

1 endroit

Ce que tu vas apprendre

The Customer Service program prepares students to practise the occupation of customer service agent. As such, their tasks involve providing direct, personalized services to customers of private or public organizations in order to enhance the level of customer satisfaction and thus build or, if applicable, improve customer loyalty. Working on behalf of companies or organizations, customer service agents help establish and maintain positive relations with different types of customers. The main duties entail greeting, informing and advising customers, as well as handling claims and customer complaints, in person, on the telephone, or via e-mail, regular mail or fax. Fonction de travail Customer service agent

Le métier, en bref

Agent au service à la clientèle Les agentes et les agents au service à la clientèle accueillent, informent, orientent et conseillent la clientèle. Ils traitent les réclamations et les plaintes en présence du client, par téléphone, par courriel ou par courrier. Un emploi comme agent au service à la clientèle réclame une personnalité courtoise et des habiletés en communication. Salaire moyen Agent au service à la clientèle — 20,00 $

Ce que ça te prend pour entrer

To be eligible for admission to the Customer Service program, candidates must meet the following requirements: Have earned Secondary III credits in mathematics and Secondary IV credits or the equivalent in language of instruction and second language OR Hold an Attestation of Equivalence of Secondary Studies (AESS) OR Have successfully completed the General Development Test (GDT) without specific prerequisites Be at least 18 years of age OR Meet the eligibility criteria for Emploi-Québec’s Manpower Training Measure (This STC is eligible for the TCST-STC bridge) Admission requirements for the TCST-STC bridge The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge: - Hold a TCST; AND - Be at least 16 years old on September 30 of the school year in which you start vocational training; AND - Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.