Information Technology Support

Durée

1 800 heures · 16 mois

Diplôme

DEP

Unités

120

Code

5885

Offert à

7 endroits

Ce que tu vas apprendre

The Information Technology Support program prepares students to practise the trade or occupation of information technology support technician. The occupation is practised in a variety of workplaces, although the majority of employers tend to be concentrated in specific sectors such as information system design, the information industries, public administration and related services. Information technology support technicians are front-line workers who solve problems and respond to computer-related requests. They provide in-person or remote assistance, touching upon elements of system hardware or software including portable and desktop computers, peripherals, tablets, smartphones, servers and networks. In addition to assisting users with occasional requests, they are responsible for periodic maintenance tasks and for installing new equipment. In sectors with a high volume of requests for support, complex issues and those for which very little documentation is available are usually transferred to specialist teams. Information technology support technicians, depending on their level of competency, may be recruited by these teams, in particular if they work in server or network administration. It is vital for front-line staff and specialist teams to work together in order to solve reported problems effectively. Information technology support technicians must be able to work with a broad variety of recent, ageing and sometimes obsolete hardware and systems, as well as with a growing volume of technical information. The ability to carry out research and update their own knowledge is essential to be successful in this field. Other qualities sought by employers are the ability to solve problems, along with autonomy and versatility. In addition, the ability to communicate effectively and to record interventions in writing is appreciated, especially in situations requiring teamwork and customer relations skills. Since the volume of work is often high, good stress management skills are also required.

Le métier, en bref

Agent en soutien informatique Les agentes et les agents en soutien informatique - aussi appelés agent de centre d’appel - soutien technique, technicien en installation de matériel informatique— installent, configurent et mettent à jour des systèmes d’exploitation, des logiciels et des périphériques dans les ordinateurs. Dans le cadre de leurs fonctions, ils gèrent les accès aux ressources d’un réseau, les opérations de sauvegarde et les procédures de sécurité. Ils sont aussi amenés à dépanner et à fournir de l’assistance technique auprès des usagers. Dans un commerce, ils auront aussi pour tâche de conseiller les clients. C’est un métier en demande qui nécessite autonomie et débrouillardise. Un emploi comme agent en soutien informatique convient aux personnes aimant résoudre des problèmes et ayant des aptitudes pour le travail d’équipe et le service au client. Formation(s) connexe(s) Techniques de l'informatique Salaire moyen Agent en soutien informatique — 32,97 $

Ce que ça te prend pour entrer

To be eligible for admission to this program, candidates must meet one of the following requirements: Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree OR Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning OR Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning OR Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister. Préalables fonctionnels A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable. This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs. Préalables spécifiques Langue d'enseignement Langue seconde Mathématique Adultes Jeunes Adultes Jeunes Adultes Jeunes ENG-4113-3 ou (ENG-4103-3) 632-406 ou (630-416) FRE-3101-1 et FRE- 3104-1 et FRE-3106-1 634-306 ou (634-314) MTH-3052-2 ou (MTH-3017-2) 563-306 ou (568-314)